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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of James Hanby

James Hanby

January 31, 2026

5  out of  5
rating by James Hanby
"James Mayfield is a great agent. When we moved to Florence five years ago James not only gave a great rate on homeowners insurance, but helped us find all the discounts he could for our two cars. However, he really outdid himself recently when my 16 old bought his first car and needed insurance. I don’t think I had as low a monthly rate when I was 16, many years ago. James and his team are outstanding, always available, personal and outgoing. Can’t recommend them enough. If your need any type of insurance, make sure you give James Mayfield a call."
We responded:
"Wow thanks James. Can’t thank you enough. You all are great and we are happy to have you. "
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Amy Patillo

January 31, 2026

5  out of  5
rating by Amy Patillo
"Wonderful office with great staff!"
We responded:
"I love this group we have as well. Thank you so much"
Profile photo of Jorden

Jorden

January 30, 2026

5  out of  5
rating by Jorden
"Very friendly office! Everyone is super knowledgeable and quick to help!! I recommend this team to anyone looking for great customer service and reliability ❤️"
We responded:
"So grateful for you doing this Jorden. Thank you"
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Abby Balentine

January 30, 2026

5  out of  5
rating by Abby Balentine
"Love this office! They are always so friendly and knowledgeable. James is the best!"
We responded:
"Thank you Abby. We appreciate your business so much "
Profile photo of Cody Gardner

Cody Gardner

January 30, 2026

5  out of  5
rating by Cody Gardner
"James and the team he has are amazing! They take care of me, and I appreciate that!"
We responded:
"Thanks Cody! We appreciate you "
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Piper H

November 24, 2025

5  out of  5
rating by Piper H
"Great staff"
We responded:
"Thank you Piper. "
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Laura Ingram

November 19, 2025

5  out of  5
rating by Laura Ingram
"Fabulous caring people!!"
We responded:
"Thank you, Laura, for your kind words!"
Profile photo of Kathryn Medek-Ferrell

Kathryn Medek-Ferrell

October 26, 2025

5  out of  5
rating by Kathryn Medek-Ferrell
"Wonderful service and explains everything to me that I don't understand very well."
We responded:
"We appreciate your kind words Kathryn. So glad we could get you a great price and explain things in such a way that you understood and felt comfortable bringing your vehicle and renters insurance here to us."
Profile photo of William Infanger

William Infanger

October 24, 2025

4  out of  5
rating by William Infanger
"When I needed vehicle insurance, they were quick to help me find rates that worked with my price range, and all of the employees are kind and helpful."
We responded:
"Thanks William. You and your family have been great. So glad we could help"
Profile photo of Decota Wisdom

Decota Wisdom

October 23, 2025

5  out of  5
rating by Decota Wisdom
"James was open, honest, and made sure our family was taken care of. Definitely recommend!"
We responded:
"Thanks so much Decota. You and your sweet family make my job easy. So glad to have you all. "
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Zoe Mccurley

October 22, 2025

5  out of  5
rating by Zoe Mccurley
"Star farm did a great job finding the best discounts for me and making sure my home and auto insurance were affordable! Great communication and easy to work with!"
We responded:
"Thank you Zoe. So glad we could make this process easy for you. Happy to have you "
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Quana Jarrett

September 12, 2025

5  out of  5
rating by Quana Jarrett
"Definitely recommend Michael. He goes through everything and explains everything if you have any questions."
We responded:
"Thank you Quana! Michael works so hard at that we appreciate your kind words."
Profile photo of Tyler Jones

Tyler Jones

August 8, 2025

5  out of  5
rating by Tyler Jones
"I had a truly wonderful experience with this company. The team was incredibly friendly and provided exceptional customer service. On top of that, their pricing was excellent. I compared them to four other leading insurance providers, and they offered a significantly better price."
We responded:
"So proud of our team and their continued focus on giving exceptional customer service. So happy we could earn your business Tyler. "
Profile photo of Chris Hallmark

Chris Hallmark

July 28, 2025

5  out of  5
rating by Chris Hallmark
"Just signed up with State Farm and the experience has been great so far! Micheal was super helpful, explained all my coverage options clearly, and made sure I got exactly what I needed without feeling pressured. The sign-up process was quick and straightforward, and their rates were very competitive. I feel confident I’m in good hands. Looking forward to a long relationship with State Farm!"
We responded:
"Thanks Chris! So glad we could take care of you and your insurance needs. We are all big fans of Michael as well. "
Profile photo of Patricia Weaver

Patricia Weaver

July 8, 2025

5  out of  5
rating by Patricia Weaver
"I recently had a Great Experience with Michael Anders, at James Mayfield State Farm Agency. Michael is so kind and helpful. He was very knowledgeable and helped me to switch my Auto Insurance for half the rate, and great coverage. Saving me a lot of money. I am so thrilled to be with State Farm, and this Agency. I was treated like family when I entered the door. I told Michael he was Like a son to me."
We responded:
"Wow! This might be the sweetest thing we have ever heard. Thank you so much. Michael is great and I'm excited he we able to find you some savings and keep your covered so well. Happy to have you "
Profile photo of Davin Baxter

Davin Baxter

July 8, 2025

5  out of  5
rating by Davin Baxter
"Very smooth and easy experience, got the coverages I needed and everything was explained to me clearly and professionally."
We responded:
"Thanks Davin! So glad we could help you out. "
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Tami Kellen

June 25, 2025

5  out of  5
rating by Tami Kellen
"We’ve had nothing but a great experience with State Farm for our auto and home insurance policies!"
We responded:
"Thanks so much Tami. I hope we can continue to deliver on that great experience for you in the future as well."
Profile photo of Kenysha Coulson

Kenysha Coulson

June 20, 2025

5  out of  5
rating by Kenysha Coulson
"Michael was so nice and patient! I wasn’t ready at the time of our initial contact to make a switch but he made sure he followed up with me without being overbearing like other companies! Also, with their quote it’s saving me a great amount of money. Highly recommend speaking with him regarding your insurance needs!"
We responded:
"Thank you for the kind words. Michael is such a great person and really cares about taking care of people. We really appreciate you taking the time. "
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Parker Parker

June 20, 2025

5  out of  5
rating by Parker Parker
"They have been very helpful and are extremely nice in the dealings and phone calls I have had with them."
We responded:
"We appreciate it Parker! "
Profile photo of William S Perkins Jr

William S Perkins Jr

May 23, 2025

5  out of  5
rating by William S Perkins Jr
"Excellent customer service, great rates and very knowledgeable of service and courteous."
We responded:
"We appreciate it! Happy to know the attention to service is paying off"
Profile photo of Tyler Couch

Tyler Couch

May 23, 2025

5  out of  5
rating by Tyler Couch
"This place has been good to me for years. Excellent help when needed and always go out of their way to help out."
We responded:
"Thanks Tyler. Always happy to help"
Profile photo of J Christ

J Christ

May 23, 2025

5  out of  5
rating by J Christ
"James Mayfield and his crew have been beyond phenomenal to work with! They were prompt and professional with getting me a reasonable quote and solid policy in place for both auto and home. I highly recommend reaching out to them for any and all insurance needs!!"
We responded:
"Thank you so much for your kind words. So glad we could help with your auto and home. Love doing business with you. "
Profile photo of Ryan Hicks

Ryan Hicks

May 23, 2025

5  out of  5
rating by Ryan Hicks
"James is an outstanding insurance professional with years of experience in the industry. His deep understanding of insurance products and commitment to personalized service make him a trusted resource for individuals, families, and businesses alike. James’s ability to connect with clients on a personal level truly sets him apart—he’s not only knowledgeable, but also a genuinely good person who cares about helping others protect what matters most. If you’re looking for a reliable, experienced insurance agent who puts your needs first, James is the one to call."
We responded:
"You are the best Ryan. Can’t thank you enough"
Profile photo of Timothy Anders

Timothy Anders

April 24, 2025

5  out of  5
rating by Timothy Anders
"Very friendly staff. Easy to get necessary information. Makes my life easier!"
We responded:
"Thanks Timothy! We’re thankful for your feedback! If there is anything else we can do to help, please let us know!"
Profile photo of Wesley Holt

Wesley Holt

April 15, 2025

5  out of  5
rating by Wesley Holt
"Best people to do business with especially Alan Balentine!"
We responded:
"Thanks for the positive feedback Wesley! Alan is great"